THE WORKSHOP

The aim of this highly inter-active workshop is to show you how to better understand individual client behaviour and in doing so to transform client care, achieve long-term business relationships and provide the correct services to fit the needs of different types of client.

This understanding is achieved by addressing verbal, and non-verbal communication and describing how to recognise different behavioural styles to help you communicate with all types of client effectively, especially that difficult client.

Successfully managed client relationships are the first key to success and in itself will lead to growth in your business.

WHY IN-HOUSE?

Time spent out of the office on courses means wasted costs and lost revenue. This workshop is in—house and can take place at the most convenient time to you, be it morning, lunchtime or evening.

Other CPD workshops

A SELECTION OF OTHER WORKSHOPS OFFERED BY PEOPLE TO PEOPLE

• PUBLIC SPEAKING
• ADDRESSING THE MEDIA
• PRESENTING WITH VISUAL AIDS
• INTERVIEWING
• EFFECTIVE USE OF THE TELEPHONE
• ONE ON ONE COACHING
• EFFECTIVE FACE TO FACE COMMUNICATION
• APPRAISING SKILLS
• COPING WITH CHANGE
• PUTTING THE CLIENT FIRST

All the above workshops qualify for CPD points